Refund Policy

We want your experience to be a good one. If what you bought is not right for you, these are the refund terms.

This policy adds to your statutory rights and takes nothing away from them. Where the law where you live gives you more, that is what applies.

Refund Window

You may request a full refund within 14 days of purchase, with no reason needed.

That right falls away if you have worked through more than 20% of a course's content — a right to change your mind is not a right to consume the whole thing and then take the money back.

Digital Products

A digital product — a template, a PDF, an ebook — carries the same 14-day window from the date of purchase.

We do not apply a blanket “no refunds on digital goods” rule, and we do not refuse a request inside the window because the file has been downloaded.

After the window closes you keep your rights if a file is corrupt, incomplete, or not what was described: a repair, a replacement or a refund.

Sessions and Consultations

For a live class: a full refund up to 24 hours before it starts. After that there is no refund, unless we cancel or move the class.

For a one-to-one consultation: a full refund while it is still unscheduled, or up to 24 hours before a booked slot. Not turning up without notice counts as having used the slot.

If your instructor or consultant does not attend an appointment you paid for, you may have another slot or a full refund, as you prefer.

Membership

The first membership payment is refundable within 14 days, provided you have not started a members-only course.

Monthly renewals are not refunded once charged, because the month has begun. Cancelling before the renewal date prevents the next charge, and your access runs to the end of the month you paid for.

If you were charged after cancelling, or charged twice, write to us and we will refund it.

Discounted Orders

We refund what was actually paid, not the pre-discount price. An order a discount code brought to zero produces no amount to refund; access is simply withdrawn.

How to Request a Refund

From Order History in your dashboard: every item that can still be refunded has a Refund button next to it. The refund happens straight away, returns what you paid for that item, and needs no reason.

If there is no button, the reason is shown next to the item. For anything it does not cover — a charge after cancelling, a double charge, a faulty file after the window — email info@narimanasad.com with your order number; we reply within three business days and refund within 14 days of accepting the request at the latest.

Money goes back to the original payment method, and your bank may take a few days more to show it. Access to anything refunded is withdrawn as soon as the refund is made, and a refunded course's certificate, if one was issued, is revoked.

Card Disputes

If something is wrong with an order, write to us first — it is usually settled faster than it would be through a bank. Opening a payment dispute before contacting us may lead to access being suspended until the dispute is resolved.